Writing

Florida International University, Miami, FL,

Ocwen Financial Corporation – West Palm Beach, FL

Project Coordinator – Servicing Transaction Management, July 2013 – March 2014

  •   Compiled departmental procedural updates and incorporated the new information into existing policies
  • Edited departmental policies for design and content cohesion as well as for punctuation and        grammatical correctness.
  • Tracked the progress of over 100 internal and interdepartmental concurrent running projects from inception to completion.
  • Organized data collected from internal departmental contacts and sources from external business units to present to the Consumer Financial Protection Bureau to demonstrate compliance with guidelines

University of North Florida – Jacksonville, FL

Senior Library Services Associate – Digital Projects Division, May 2012 – April 2013

  • Assisted in the creation and enhancement of an institutional repository (UNF Digital Commons) maintained by the University library
  • Preserved institutional history by scanning materials to create a digital copy at required standards and uploading digital objects to the institutional repository.
  • Reviewed digital objects to ensure they accurately represent the original
  • Manipulated digital files to ensure the use of the most appropriate file types and formats
  • Provided structural, administrative and descriptive metadata for digital objects
  • Enhanced electronic theses and dissertations with physical and descriptive metadata
  • Attached supplemental materials as needed

State of Mississippi – Jackson, MS

Archivist I – Mississippi Department of Archives and History, June 2011 – April 2012

  • Researched and responded to routine written queries from the public using genealogical, historical, and archival resources
  • Assisted telephone, email, and onsite patrons with reference requests
  • Created indexes for better access to research materials
  • Shelved/re-filed books and microform materials
  • Registered new patrons

Reference Specialist – Mississippi Library Commission, October 2009 – June 2011

  • Researched and responded to queries from state legislators, state employees, and the public using genealogical, historical, and electronic resources.
  • Assisted telephone, email, and onsite patrons with reference requests.
  • Maintained the agency’s resource collection by making suggestions for the acquisition of new materials and for the discarding of irrelevant and/or heavily damaged materials.

The University of Mississippi – University, MS 

Graduate Teaching Assistant/Instructor, August 2007 – May 2009

  • Taught introductory American history to undergraduate college students
  • Developed, assigned, and graded student assignments and projects
  • Provided administrative, clerical, and research support to faculty